How Reply works inside your agency.
Reply sits between your portals and your CRM. It ingests new enquiries, replies on your branded channels, qualifies, and writes the structured outcome back, as if your team did it. This page covers the detail: integrations, guardrails, data, and go-live.
It works inside the systems you already run. No new platform, nothing to log into, nothing to watch.
“Is this property still available? We’d like to arrange a viewing.”
From a question
to a useful conversation.
Ready for
your negotiator.
Rightmove, Zoopla, your inbox, WhatsApp, social: at 8pm, at 11pm, on Sunday afternoon.
Answers in under 60 seconds on the channel it arrived on, qualifies the buyer, and books the viewing.
The thread, the qualifying answers, and the booking are written back to your CRM and calendar as if your team did it.
Built to work inside the tools you already run.
Rightmove, Zoopla
Portal enquiries land in your inbox and CRM, and Reply answers them there.
WhatsApp, social enquiries
Answered on the channel the buyer chose. Nothing gets bounced to a web form.
Reapit, Alto, Salesforce, HubSpot, Pipedrive
We connect to yours during go-live, in your first week. Tell us what you run on the first call and we’ll confirm it before you commit.
Google Workspace, Microsoft 365
Viewings go straight into the right negotiator’s diary.
What it handles, and where it stops.
Reply is transparent with buyers: it introduces itself with a consistent first name and confirms it is an assistant the moment anyone asks. It never claims to be a named member of your team. And every message, thread, and booking is visible to you in one place.
- Buyer and tenant enquiries, on the channel they arrive on
- Qualifying: budget, timescale, chain, mortgage in principle
- Booking viewings into your CRM and calendar
- Handover with the full thread and a recommended next step
- Vendors, complaints, valuations: anything that smells like an instruction goes to a named human
- It doesn’t improvise: if it doesn’t know, it says so and gets a person
- It doesn’t negotiate offers, fees, or terms
- You can step into any conversation at any point, and it steps back
Your inbox, your CRM, your buyers.
You own the data. We process it for you, not collect it. Encrypted in transit and at rest, processed under UK GDPR, and lead data is never used to train shared models. Every sub-processor we use is published, with purpose and location: the current list.
We sign a DPA with every customer. The full agreement is published, not hidden behind a sales call: read the DPA or the privacy policy.
Under a week, and you approve every reply pattern first.
- 01 · Days 1–2 · Mapping
We learn how you actually work.
We capture your scripts, qualification process, CRM, calendar, and tools, exactly as your team uses them today.
- 02 · Days 2–3 · Training
The AI learns your tone.
Trained on your brand, decision rules, and edge cases, using your own past enquiries. You sign off on every reply pattern before launch.
- 03 · 48 hrs from sign-off · Go live
Connected to your stack.
Plugged into your portals, CRM, and calendar. Replies start within minutes, monitored by your team.
After launch, it stays yours to shape: most process changes are live within 24 hours, larger workflow changes within a few days. The contract is monthly rolling after a 90-day initial term. If it isn’t paying for itself, you shouldn’t be locked in.
See it on one of your own enquiries.
Fifteen minutes. We’ll run it live against a real enquiry from your inbox and you can pick holes in what it sends.
Questions first? hello@yieldkey.ai. A person reads it.